Terms of Service

These Terms of Service ("Terms") govern your use of CallPulse.org, a pay-per-call marketplace platform operated by MyLeadsUnlimited.Biz ("Company", "we", "us", or "our"). By using our services, you agree to these Terms.

1. Service Description

CallPulse.org is a performance-based call platform that connects service businesses with potential customers through qualified inbound phone calls. Our services include:

• Call routing and forwarding to your business phone number
• Call qualification based on predefined criteria
• Call recording for quality assurance and dispute resolution
• Real-time billing and account management dashboard
• Analytics and reporting on call performance

2. Account Registration

To use CallPulse.org, you must create an account and provide accurate business information including:

• Business name and contact information
• Service areas (zip codes) you cover
• Service categories you offer
• Operating hours
• Valid payment method

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3. Call Qualification & Billing Rules

Billable Calls

You will be charged for calls that meet ALL of the following criteria:

• Inbound call from a potential customer (not initiated by you)
• Call duration of 60 seconds or longer
• Caller expresses genuine service intent
• Service requested matches your registered categories
• Caller's location is within your registered service area

Non-Billable Calls (Automatic Credits)

You will NOT be charged for:

• Spam, robocalls, or automated calls
• Wrong numbers or misdials
• Calls under 60 seconds duration
• Vendors, salespeople, or solicitors
• Competitor calls or industry research
• Duplicate calls from the same caller within 30 days
• Calls from outside your designated service area
• Calls outside your registered operating hours

4. Payment Terms

Prepaid Balance

CallPulse.org operates on a prepaid balance system. You must maintain a positive account balance to receive calls. When your balance reaches zero, call routing will be paused until additional funds are added.

Pricing

Call pricing varies by service category and geographic location. Current pricing is displayed in your dashboard and on our pricing page. We reserve the right to adjust pricing with 30 days notice.

Auto-Billing

Qualified calls are automatically deducted from your account balance in real-time. You will receive notifications when your balance falls below your configured threshold.

Refunds

Unused prepaid balance is refundable upon account closure, minus any outstanding charges. Refund requests are processed within 10 business days.

5. Dispute Process & Credits

Disputing a Call

If you believe a call was incorrectly billed, you may dispute it within 14 days of the call date. To dispute a call:

• Navigate to the call in your dashboard
• Click "Dispute Call" and select a reason
• Provide any additional context or evidence

Dispute Review

We will review call recordings and data within 5 business days. If the dispute is valid, a credit will be issued automatically. Our decision is final, though we aim to be fair and transparent in all rulings.

Automatic Credits

Our system automatically detects and credits many non-billable call types. However, edge cases may require manual review through the dispute process.

6. Call Recording Consent

All calls through CallPulse.org are recorded for quality assurance, billing verification, and dispute resolution. By using our service, you consent to call recording. You are responsible for ensuring your handling of calls complies with applicable laws regarding call recording disclosure in your jurisdiction.

7. Account Suspension & Termination

By You

You may pause or cancel your account at any time with no penalty. There are no long-term contracts or cancellation fees. Upon cancellation, any remaining balance will be refunded within 10 business days.

By Us

We may suspend or terminate your account for:

• Violation of these Terms
• Fraudulent activity or misuse of the platform
• Chargebacks or payment disputes
• Providing false business information
• Harassment of callers or CallPulse.org staff
• Extended inactivity (12+ months with no calls)

8. Limitation of Liability

CallPulse.org provides a call routing and qualification platform. We do not guarantee any specific business outcomes, lead quality, or conversion rates. Our liability is limited to the amount you have paid for services in the 30 days preceding any claim.

We are not liable for:

• Lost business opportunities or revenue
• Technical failures beyond our reasonable control
• Actions or statements made by callers
• Your interactions with potential customers after call connection
• Third-party service interruptions (phone carriers, payment processors)

9. Indemnification

You agree to indemnify and hold harmless CallPulse.org, MyLeadsUnlimited.Biz, and our officers, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

10. Modifications to Terms

We may update these Terms from time to time. Material changes will be communicated via email at least 30 days before taking effect. Continued use of the service after changes take effect constitutes acceptance of the new Terms.

11. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

12. Contact Information

For questions about these Terms, contact us at:

MyLeadsUnlimited.Biz
Operating as CallPulse.org
Founded by LTC La Daryl Franklin, US Army (Ret.)
Email: legal@callpulse.com
Website: callpulse.polsia.app