Privacy Policy

This Privacy Policy explains how CallPulse.org, operated by MyLeadsUnlimited.Biz ("Company", "we", "us", or "our"), collects, uses, and protects your information when you use our pay-per-call marketplace platform.

1. Information We Collect

Business Information

When you create an account, we collect:

• Business name and legal entity information
• Contact name, email address, and phone number
• Business address and service area (zip codes)
• Service categories and operating hours
• Business license information (if applicable)

Call Data

For each call routed through our platform, we collect:

• Caller phone number and caller ID information
• Call date, time, and duration
• Call recordings (audio)
• Call outcome and qualification status
• Geographic data (caller location based on phone number)

Payment Information

We collect payment details to process transactions:

• Credit/debit card information (processed by Stripe)
• Billing address
• Transaction history and invoice records

Usage Data

We automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and features used
• Login times and session duration

2. How We Use Your Information

Data Type	Purpose
Business Information	Account setup, call routing, customer support
Call Recordings	Call qualification, billing verification, dispute resolution
Caller Phone Number	Deduplication, fraud prevention, quality assurance
Payment Data	Process transactions, prevent fraud, maintain billing records
Usage Data	Improve platform, analytics, security monitoring

3. Call Recording Notice

All calls through CallPulse.org are recorded. Call recordings are used for:

• Determining whether a call qualifies as billable
• Resolving billing disputes
• Quality assurance and platform improvement
• Fraud detection and prevention

Call recordings are stored securely and access is limited to authorized personnel. Callers are notified at the beginning of each call that the call may be recorded.

4. Third-Party Services

We use trusted third-party services to operate CallPulse.org:

Twilio (Communications)

We use Twilio for call routing, phone number provisioning, and call recording. Twilio processes caller phone numbers and call audio. See Twilio's Privacy Policy.

Stripe (Payments)

We use Stripe to process payments securely. Your payment information is transmitted directly to Stripe and is never stored on our servers. See Stripe's Privacy Policy.

Analytics Services

We may use analytics services to understand how users interact with our platform. These services collect anonymized usage data.

5. Data Retention

Data Type	Retention Period
Account Information	Duration of account + 3 years
Call Recordings	90 days from call date
Call Metadata (duration, time, status)	Duration of account + 3 years
Payment Records	7 years (legal requirement)
Usage Logs	12 months

You may request earlier deletion of certain data by contacting us, subject to legal retention requirements.

6. Data Security

We protect your information using:

• SSL/TLS encryption for all data transmission
• Encrypted storage for call recordings and sensitive data
• Access controls and authentication requirements
• Regular security audits and monitoring
• Employee training on data protection

While we implement industry-standard security measures, no system is completely secure. We cannot guarantee absolute security of your data.

7. Your Rights

Depending on your location, you may have the following rights:

Access

Request a copy of the personal information we hold about you.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of your personal information, subject to legal retention requirements.

Portability

Request your data in a machine-readable format.

Opt-Out

Opt out of marketing communications at any time.

To exercise these rights, contact us at privacy@callpulse.com. We will respond within 30 days.

8. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to equal service and price

We do not sell personal information. To make a CCPA request, contact us at privacy@callpulse.com.

9. Children's Privacy

CallPulse.org is a business-to-business platform not intended for use by individuals under 18 years of age. We do not knowingly collect information from children.

10. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or notice on our website at least 30 days before taking effect. The "Last updated" date at the top indicates when changes were last made.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

MyLeadsUnlimited.Biz
Operating as CallPulse.org
Founded by LTC La Daryl Franklin, US Army (Ret.)
Email: privacy@callpulse.com
Website: callpulse.polsia.app